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FAQ

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When will my order be shipped?

Same day shipping is offered for all in-stock items received by 4:00pm CST. Should an order not be available we will inform you of the delay via email or phone. Most delays are handled within 1-2 business days.

I need to return/exchange an item, what is your return/exchange policy?

Policy and procedures for product returns to Trinitas.

  • Trinitas requires a RMA number for exchange or credit for a period of 30 days from the original ship date for product(s) that are defective or unnecessary. Beyond 30 days from shipping, we will honor most manufacturers' 1-year factory warranty. All components (instruction booklets, cables, etc.) of original order must be returned for credit. Products and packaging should be free of blemishes, visible marks or damage. Please be sure to include a copy of your invoice or packing slip whenever shipping anything to Trinitas.
  • Customers shall pay freight for any return packages for repair or exchange. A credit for the in-bound shipping will be applied to your account when applicable. If a product is being returned after the 30-day period, the customer is responsible for all shipping charges. Products erroneously shipped by Trinitas may be returned with no shipping fees incurred.
  • A request for a Return Authorization Number must be made through Trinitas via email or phone.
  • A restocking fee of 25% will be applied for items returned beyond the 30 days (up to 60 days maximum). There are no returns after 60 days.
  • The RA number provided by Trinitas must be provided within and outside the container.
  • Please contact Trinitas with any questions or concerns regarding your return and/or exchange. We will attempt to make arrangements for your specific needs.
  • As a service to our customers, we act as a warranty center for many major manufacturers. We can assist you in getting manufacturers' warranty and repair assistance when needed.
  • All sales are final on Special Orders (products we do not normally stock and have to order specifically for that order).

Terms and conditions are subject to change without notice.

Do you have a privacy policy?

Trinitas is committed to your privacy. We do not and will not sell, loan, or disburse your personal information. Any information you provide is solely used to process and fulfill your order. Trinitas does not share your information with any third parties and is committed to protecting your rights as a consumer; we respect and protect your privacy.

Our support team is readily available to assist you with any of your needs. Please fill out the contact form, call us at 877-814-0780, or email sales@trinitastelecom.com.

We are always happy to help!